Frequently Asked Questions
Do you have a question? We've got the answer.
What are your lead times?
Save the Dates & Invitations
On average our orders take 8 weeks for us to design and print.
This is a general guide only and the time frame varies depending on how quickly we receive the wording for your order, how many changes you require to the artwork, the print methods you select and the complexity of your order.
Day-Of Items (including Menus, Seating Charts and Welcome Signs)
Please allow 6 weeks (plus shipping) for us to design and print your Menus and Seating Charts from the date we receive your guest list and seating allocation.
Please contact us if you have any concerns regarding lead times.
When should I order and send my invitations?
We recommend sending out your wedding invitations 3 months before your wedding day.
Save the Dates should be sent 9-12 months before the day.
Invitations should be sent 2-4 months before the day, or even earlier if save the dates weren't sent.
Are envelopes included in my order?
Envelopes are included with all invitation, save the date, rsvp cards, and thank you card orders.
Please note, envelopes are blank unless 'guest addressing' is selected.
How long will it take to receive my design proofs?
Please allow up to 5 business days for design proofs and revisions.
I'm only having a small wedding. Do you have a minimum order quantity?
We do have a minimum order of 40 units. This is to cover the labour and material costs involved with each project. We can print less, however the price for 10 or 20 will be the same as 40.
Included in your order are three rounds of digital proofs. We will design your first proof exactly as specified by you.
You then have two rounds of revisions should you require changes to your design.
We can happily make changes to your ink colour and copy. Fonts, layout and design elements cannot be changed unless discussed prior to placing your order.
Additional revisions to your design, or layout adjustments will be invoiced and charged at $75 per proof.
Do my invitations arrive assembled?
Your invitations do not arrive assembled.
I didn't order enough! Can I add more to the order?
We strongly recommend ordering at least 10 extra invitations at the time of making your order. This takes into account any last minute additions to your guest list.
Once you have approved your design proof we cannot change the quantity of your order.
I've left it too late! Can you rush my order through?
Please contact us and let us know when you require your invitations. If we are able to prioritise your order, a 30% rush order fee will apply. This will be invoiced once we confirm if it is possible.
Do you offer Afterpay?
Yes! We are pleased to offer Afterpay.
Where are you based?
We're based in Melbourne, Australia and work remotely with couples around the world.
Can I see how my invitation might look before ordering?
Unfortunately we do not design any artwork before the order is placed.
Can you tell me what fonts you use?
We strictly do not disclose the fonts we use under any circumstances. This is to protect our intellectual property and future print revenue.
Returns and cancellations
As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances.
Do you still have questions?
Please reach out to us via email: email@example.com and we'll be happy to help.